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Support & questions


For more information about our process and loan features – including eligibility criteria, costs, repayments and unforeseen circumstances – take a look at our guide.

If you're considering a Level loan and want to understand more about how it works, plus our costs, repayments and FAQs, our guide has everything you need to know.

We recognise that everyone’s circumstances are different and so we respond flexibly to the needs of our clients. By working collaboratively with law firms, we aim to provide the best possible service to clients who might be considered vulnerable.

There are many ways in which additional support can be provided to a borrower:

Varying communication sources:

  • All our borrowers are provided with an overview of the loan verbally and in writing and are actively encouraged to ask us questions.

  • Written FAQ’s and instructions on completing the documentation are also provided to every client.

Additional guidance and support:

  • Litigation friends

  • Divorce consultants

  • Chaperones

  • Translators

  • Power of Attorney

  • Financial advisors

  • Independent legal advisors

We are committed to actively listening, improving and making our service more inclusive. If there is a particular service that would assist you or one of your clients, please do not hesitate to contact us on

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